Refunds
Rules, procedure and timelines for refunds of the Monji digital service and subscription.
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Refunds
Monji is a digital service (a subscription and installation/setup services). Refunds are made in accordance with the consumer-protection legislation of the Republic of Belarus and the terms below. Before purchasing a paid subscription, a free 7-day trial period is available to evaluate the service.
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How to request a refund
- Send a request to hello@example.by or to the sales Telegram @monjaro_monji_sales with the subject "Refund".
- Provide the order (contract) number, the date and amount of payment, the payment method and the reason for the refund.
- Attach the payment-confirmation document (electronic receipt / ERIP receipt / payment-system notification).
- We review the request and make a decision within up to 7 calendar days of receiving the full set of information.
- If the decision is positive, funds are returned by the same method and to the same payment instrument used for payment.
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Terms and timelines
- The time for crediting a refund to a card is usually up to 7 banking days after the decision (the actual term depends on the issuing bank and the payment system); for ERIP — within the terms set by the "Raschet" system.
- A refund for a subscription is made for the unused (unrendered) period; for digital services already actually rendered and accepted, a refund may not be made for the rendered part.
- For the personal installation/setup service in Minsk, a refund is possible before its actual provision begins; afterwards — for the part not covered by the work performed.
- No refund is made if the service was rendered properly and the payer declines it for reasons unrelated to defects in the service (given the specifics of a digital product).
- The refund amount is paid in Belarusian rubles (BYN). Bank/payment-system fees for the transfer are not subject to refund.
